FAQ: Why can't I edit & proof directly Online?
ANSWER: Our birthday banners are very complex & involve all sorts of shadings, backgrounds, blends etc. Even some of the text or fonts are unique in design. We are the experts, you are paying for a quality banner so let us do it for you. We will balance & fit so it does not go off the page or double type over its own text.
FAQ: Proofing Terms
ANSWER: We pride ourselves on getting our banners to you as quickly as possible, so if you have selected proofing please get back to us ASAP after we send proof, this way we can start printing. TERMS for same-day or express proofing:- If you have ordered EXPRESS service, we need your approval by 10 am on the day your banner is due to be posted. If we do not receive a response from you, we reserve the right to print & post your banner without your approval of the proof, so you are able to receive on *time (*Same day print, dispatch terms & Conditions apply, see below). You will not be entitled to a refund if this is the case.
ANSWER: We take all major credit cards, through our secure payment provider (PayMate), We also accept PayPal, just select the payment option upon checkout. We will also accept Direct Bank Deposits (EFT) Electronic Funds Transfer. AUSTRALIAN SHOPPERS ONLY.
FAQ: Where is my Item? ANSWER: All Banners (apart from envelope postage) are track-able within Australia, you will be sent an email with your tracking number. You can track your order by going to this link. http://auspost.com.au/track/ & enter the tracking number given.
FAQ: How long do they take? ANSWER: Banners take 1 FULL working day or unless stated otherwise (due to system upgrades, holidays, etc..) UNLESS YOU select from our faster options if options setting is available) to make, PLUS the EXPRESS postage time to get to you:
SA EXPRESS = 1 to 2 Working Days. Please add a few extra days if remote.
NSW or ACT - EXPRESS = 1 to 2 Working Days. Please add a few extra days if remote.
VIC TAS - 1 to 2 Working Days EXPRESS = 1 Working Day. Please add an extra day if remote.
QLD - EXPRESS = 1 to 2 Working Days. Please add 3 to 4 extra days if remote or 7 days if very remote.
WA or NT EXPRESS = 1 to 2 Working Days. Please add up to 7 extra days if very remote.
Worldwide = Express not availabe. Will take 7 - 45 Days days. New Zealand 7-14 Days. USA Canada 14 - 20 Days. REST OF World 20 - 45 Days. NOTE: If ordering from out of Australia please make sure you allow at least 30 days for package to arrive. We cannot be held responsable if it arrives late.
SAME DAY BANNER PRODUCTION / POSTING terms
*Same Day (if ordered before 10 am working day AUSTRALIA EASTERN STANDARD TIME) *extra charges & **conditions (see below) apply.
*Same-day or & next day print & dispatch terms, only available on an Australian Working Day Monday - Friday, Excluding ALL Public Holidays, State Holidays and busy periods like Easter & Christmas. Any orders received out of hours, on a public holiday or weekend will be deemed to be received on the next working day.
Our aim is to deliver the banner promptly BUT WE CANNOT guarantee this, because of circumstances out of our control like COVID postage delays, power outages, breakdowns, weather and any other unforeseen events, that prevent us from printing or dispatching your item.
The Banners are ALL track-able (see postage times above).
VERY IMPORTANT: When placing your order you agree to the above conditions & further agree that you will not be entitled to a refund or credit of any sort if a third party like (Aust Post) fail to deliver your item ON TIME.
When ordering your banner it is your responsibility to ensure there is plenty of time for your banner to arrive. Your banners are posted from Adelaide Metro, SOUTH AUSTRALIA 5253. Please check your express postage time to be sure you receive it on time CLICK HERE.
FAQ: Do you give refunds?
ANSWER 1: We do not give refunds, unless the reason is due to our negligence or if the item is faulty under Australian consumer law. If your item arrives late, then you should contact Australia Post as they have a postage guarantee rebate. We may give credit at our discretion.
ANSWER 2: The Banners are made to order & therefore cannot be resold. If the spelling mistake was ours IE: If you submitted the name as Harry & we printed Hary, then we would reprint and send for FREE. Please Note: Before printing Banners we normally check your submitted details & would contact you if we find an odd submission like Age: 21rd or Hapy Birhday, but please understand that we can also miss these mistakes & cannot be held responsible if the mistake was made by you (customer), we normally offer a reprint at a special price for you. Always check your spelling & if you find a mistake please contact us ASAP so we can change the error. In non-busy periods your banner could be printed within a few hours, so please call us on Ph: 0419 057 776 during business hours.
FAQ: My banner was damaged on arrival, what should I do?
ANSWER: All our banners are carefully rolled into the box unless you choose envelope postage. They are checked for any creases or faults. If the box is not squashed or dented then please send us a photo of the box & banner and we will be in contact with you to arrange a possible reprint. If the box arrives damaged DO NOT ACCEPT IT or alternatively if it is only slightly dented write STI (subject to inspection) when signing for it. You can then claim up to $50 through Australia Post.
After your order has been placed we will send you an email. you can reply to that email & attach your photo. WE WILL NOT PRINT YOUR banner UNTIL WE RECEIVE YOUR PHOTO.
Photo terms & Conditions: The photo should be in a reasonable resolution.
Images taken from a website might look good on screen but when they are printed they can look blurry or pixelated. If the image is around 300kb - 1Mb in size it is usually considered good high-quality anything below 50kb is considered very low quality. The MAXIMUM SIZE, WE ACCEPT IS 5MB.
We have two photo options NORMAL Photo Placement or Cropped & BLENDED option.
NORMAL PHOTO TERMS & CONDITIONS
PLEASE NOTE, WE WILL PRINT WHATEVER YOU SEND & will not know what it will look like until, after printing, we cannot crop or do anything with the photo apart from placing it in an appropriate area of the banner, if the image is poor quality then that's what you will get. By adding a NORMAL photo you agree to the above terms & conditions.
BLENDED PHOTO TERMS & CONDITIONS:
We will crop & blend your photo to the best of our ability, but please understand that we will not & can not spend hours on the details. The plainer the background the better your photo will look.